CUSTOMER STATISFACTION SURVEY FORM

Dear customer,
First of all, we want to thank you for giving us the opportunity to serve you. Please help us serve you
better by taking a couple of minutes to tell us about the product and services you received so far. We
appreciate your business and want to make sure we meet your expectations

Satisfaction with staff when contacting Kovann Mirror *
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Politeness
Speed of response to your inquiries
Communication skill
Product knowledge
Order handling
Complaint handling

Politeness

Speed of response to your inquiries

Communication skill

Product knowledge

Order handling

Complaint handling

Satisfaction with our Quotation *
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
The necessary information and specification are communicated the first time
The information is clearly display in quotation
Quotation are returned in a timely manner

The necessary information and specification are communicated the first time

The information is clearly display in quotation

Quotation are returned in a timely manner

Satisfaction with our quality and product *
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Meets product requirements
Product quality
Product appearance
Product labelling
Product test (QC Test)
Protective packaging

Meets product requirements

Product quality

Product appearance

Product labelling

Product test (QC Test)

Protective packaging

Satisfaction with our delivery time *
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Logistic arrangement
On time delivery
Turnaround time for delivery (for emergency case)

Logistic arrangement

On time delivery

Turnaround time for delivery (for emergency case)

Satisfaction with Kovann Mirror product overall *
1 2 3 4 5
How does Kovann Mirror compare to other suppliers
Would recommend Kovann Mirror as a supplier to others

How does Kovann Mirror compare to other suppliers

Would recommend Kovann Mirror as a supplier to others

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